Manda Veera Raja Bhargav

Managed and optimized Identity and Access Management (IAM) tools, including SailPoint IIQ, overseeing daily operations, monitoring, and administration to ensure continuous security and access provisioning.

Developed and maintained comprehensive procedural documentation for Access Services and Auditing, enhancing operational clarity and ensuring strict adherence to audit trails and regulatory requirements.

Coordinated and troubleshot complex end-user and support staff issues, adhering to strict Service Level Agreements (SLAs) to minimize downtime and maintain high service quality for critical business applications.

Spearheaded the creation and management of Service Accounts, AD Groups, Domain Groups, and Security Groups, streamlining access controls and bolstering overall system security.

Configured and managed SailPoint IIQ for application onboarding (AD, LDAP, JDBC), certification processes, and Separation of Duties (SOD) policies, significantly improving compliance and reducing risk.

Implemented and enhanced critical security processes, including Joiner, Mover, Leaver (JML) workflows and Native Change Detection reports, improving efficiency and reducing manual errors.

Administered user identity and access across multiple systems and platforms, including maintaining end-user security access rules and profiles, ensuring robust control.

Generated comprehensive reports and advanced analytics for user groups, roles, and bulk users, providing critical insights for security posture and compliance.

Conducted daily monitoring, operation, and management of Identity and Access Management (IAM) tools, ensuring system integrity and user access control.

Assisted in the review of access and provisioning processes, policies, and standards, contributing to enhanced security posture and compliance.

Managed user access requests for Distribution Lists and Shared Mailboxes, ensuring timely and secure provisioning based on organizational requests.

Supported critical security operations, including broker maintenance, onboarding, and offboarding processes, to maintain seamless user lifecycle management.

Provided comprehensive incident and problem resolution for clients by analyzing complex issues and leveraging all available resources, escalating persistent cases to IT staff/teams for timely resolution.

Maintained high service levels by consistently working within Service Level Agreements (SLAs) and staying updated on product information to effectively resolve client issues.

Managed and monitored Identity and Access Management (IAM) solutions across Windows, MAC, and Linux environments, ensuring secure and efficient user access.

Configured and managed user access for Distribution Lists, Shared Mailboxes, and application-specific PLUS IDs, supporting organizational communication and application access requirements.

Administered user and group permissions for a range of enterprise applications, ensuring adherence to security policies and access controls.

Managed telephony access, including adding, deleting, and modifying phone numbers and extensions for organizational users.

Contributed to departmental development by participating in and reporting on ongoing training programs focused on new troubleshooting methodologies.